Change Management & Adoption
Move from 'soft' change management to 'hard' adoption mechanics that drive usage.
The Problem: Poor Adoption
Thinking "Go-Live" is the finish line.
Organizations celebrate deployment but ignore adoption. New systems go live, but users find workarounds or simply don't use them. Without sustained adoption, ROI evaporates. The real work begins after go-live, not before.
The Diagnostic: Ask Yourself
Evaluate your readiness across the 3 Dimensions:
📊 Strategic Dimension
"Have you quantified the impact severity by role?"
Not all roles are equally affected. Segment users by impact level and tailor your adoption strategy accordingly.
⚙️ Technical Dimension
"Is resistance logged and managed like a technical bug?"
Treat adoption issues with the same rigor as technical defects. Track, triage, and resolve resistance systematically.
👥 Human Dimension
"Are you cutting through the noise with 'What's In It For Me'?"
Generic communications fail. Personalize the message to show each user group how the change benefits them directly.
The Solution: The Adoption Engine
Move beyond soft change management to hard adoption metrics. Learn to overcome resistance and ensure usage.
What You'll Learn:
- Understand the neuroscience of resistance and the ADKAR framework
- Design communication strategies that cut through organizational noise
- Manage stakeholders through the "Valley of Despair"
- Develop a "Go-Live" Playbook for the first 48 hours